DELIVERY

STANDARD DELIVERY UK

Standard delivery for UK mainland generally takes 1-3 working days from date of dispatch. If we do not have the item(s) in stock the order will be dispatched within 5 working days. Standard delivery charges for UK mainland start from £2.99(£2.49 + VAT) per order for small packets and £9.99(£8.33+ VAT) for goods up to 20kg and up to 1.5m length.

In the unlikely event that we are unable to send your order we will contact you within 1 working day of receiving the order.

We are unable to send pyrotechnics within UK.

STANDARD SHIPPING INTERNATIONAL

This shipping method is suitable for all orders up to a maximum weight of 30kg to be shipped outside the UK. Most single products from our website can be delivered for our standard £4.99 delivery charge. Heavy, bulky or combined products can generally be shipped for under £20.00 to most EU countries. Shipping prices are calculated on the size and weight of the goods contained in the parcel. Please note that for all international orders we can only ship to the billing address and PO Box addresses may not be accepted.

We are unable to send, pyrotechnics and other hazardous goods with U.N numbers(i.e paints, antifoulings, thinners, adhesives, resins, etc) outside of the UK.

RETURNS POLICY

Goods may be returned within 14 days of receipt without query. When sending a return, the parcel is your responsibility until it reaches us; we strongly recommend that you send it recorded delivery. Goods should be returned in 'as new' condition along with the original packing where applicable to:

Returns Department
Whitstable Marine  
Sea Wall
The Harbour
Whitstable
Kent.CT5 1BX
 
Please retain proof of posting and enclose the original despatch note, along with a contact telephone number, stating the reason for your return. We’ll exchange the item or refund the cost of the goods whichever you prefer.

We cannot, however, refund or exchange damaged goods, books, charts, software, videos, cut lengths of rope or cable etc and also any goods which have been made to order.

PURCHASES AND PAYMENTS

All purchases made via this Website are subject to these Terms and Conditions.

You must accept and agree to these Terms and Conditions before making any purchase from this Website.

We accept payment using the following major cards: Visa, Visa Debit, Visa Electron, MasterCard, Maestro and Solo.

Our card payment service is provided by Shopify Payments and Whitstable Marine does not at any time have access to customer card details. Shopify is audited annually under the Payment Industry Data Security Standards (PCI DSS) and is fully approved Level 1 payment services provider, which is the highest level of compliance.

All transactions will be processed in British Pounds Sterling at the prevailing exchange rate operated by our clearing merchant bank.

PRICES

Many factors such as the size of your order, currency and raw material price variations, manufacturer price changes and competitor prices affect the price of product that we sell.

Prices listed on our web site are not binding, however should the prices differ we will advise you immediately.

RESERVATION OF TITLE

All goods remain the property of Whitstable Marine until such time as they have been paid for in full.

PRODUCT SUBSTITUTION

Product details and descriptions are correct at the time of creation of the site. However, due to constant product development and more efficient sourcing of product, Whitstable Marine reserve the right to substitute or update products with amended or improved products at any time.

SECURITY

When you place orders or access your account information, we offer the use of a secure server. The secure server software (SSL) encrypts all information you input before it is sent to us. Furthermore, as required by the UK Data Protection Legislation, we follow strict security procedures in the storage and disclosure of information which you have given us, to prevent unauthorised access. Our security procedures mean that we may occasionally request proof of identity before we are able to disclose sensitive information to you.

Whitstable Marine will not sell, trade or rent your personal information to others.