How do I pay?
Credit/Debit cards and PayPal are currently the only payment method Whitstable Marine accept. By entering your details at the check out stage you authorise us to debit your card with the total cost of the products selected (including VAT if applicable) and delivery costs. Any refunds made in respect of returns or cancellation will be made to the same card. Whitstable Marine reserve the right to cancel any order that we suspect may be fraudulent.
Do prices include VAT?All prices stated on the website are inclusive of UK VAT, currently at 20%.
Prices and availability of products may be changed at any time without notice.
What about credit card security?Whitstable Marine use Shopify Payments as our secure payment processor. All transactions take place on Shopify Secure Servers and Whitstable Marine have no access to credit card numbers submitted at the check out stage. Whitstable Marine are not aware of any credit card fraud alighting from use of the www.whitstablemarine.co.uk website.
What do I need if I return some goods?
Goods may be returned within 30 days of receipt without query. When sending a return, the parcel is your responsibility until it reaches us; we strongly recommend that you send it recorded delivery. Goods should be returned in 'as new' condition along with the original packing where applicable to:
Please retain proof of posting and enclose the original despatch note, along with a contact telephone number, stating the reason for your return. We’ll exchange the item or refund the cost of the goods whichever you prefer.
We cannot, however, refund or exchange damaged goods, books, charts, software, videos, cut lengths of rope or cable etc and also any goods which have been made to order.
How much are your delivery charges and how long will it take?
Standard delivery for UK mainland generally takes 1-3 working days from date of dispatch. If we do not have the item(s) in stock the order will be dispatched within 5 working days. Standard delivery charges for UK mainland start from £3.99(£3.33 + VAT) per order for small packets and £9.99(£8.33+ VAT) for goods up to 20kg and up to 2m length.
In the unlikely event that we are unable to send your order we will contact you within 1 working day of receiving the order.